Privacy Policy
Last updated: April 2026
1. Who we are
1.1. This Privacy Policy explains how PortPlay (“PortPlay”, “we”, “us” or “our”) collects, uses, stores and protects personal data when you use the website https://portplay.net, the PortPlay desktop application and related services.
1.2. For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR) where applicable, PortPlay acts as the controller of the personal data described in this Policy unless stated otherwise.
1.3. If you do not agree with this Policy, you should not use the Service.
2. Data we collect
2.1. Depending on how you use PortPlay, we may collect the following categories of data:
Account and contact data
• Email address
• Username or profile name
• Authentication identifiers from supported sign-in providers
Technical and connection data
• Public and local IP address information needed to establish a tunnel
• Port and protocol information
• Device and app version details
• Connection events, diagnostics and service logs
Usage data
• Tunnel session duration
• Traffic volume and bandwidth usage
• Selected server region or location
• Support requests and communications with us
Payment information
PortPlay does not store full bank card details. Payments, if enabled, are processed by third-party payment providers that handle payment data under their own terms and privacy policies.
3. How we use personal data
3.1. We use personal data to operate, maintain and improve PortPlay, including for the following purposes:
- ✓ Creating and managing user accounts
- ✓ Establishing and maintaining tunnels and related networking features
- ✓ Providing support, troubleshooting and abuse prevention
- ✓ Processing subscriptions, billing and service administration
- ✓ Measuring service reliability, performance and product improvements
4. Legal bases for processing
4.1. Where GDPR or similar laws apply, we process personal data on one or more of the following legal bases:
- → Performance of a contract — to provide the PortPlay service you request
- → Legitimate interests — to secure, maintain and improve our services and prevent abuse
- → Compliance with legal obligations — where we must retain or disclose information by law
- → Consent — where consent is specifically requested, for example for optional communications or analytics tools
5. Sharing of data
5.1. We do not sell personal data. We may share data only where necessary with hosting providers, infrastructure partners, analytics vendors, payment processors, authentication providers and support tools that help us operate the Service.
5.2. These third parties may process data on our behalf under contractual obligations requiring appropriate security and confidentiality.
5.3. We may also disclose data where required by law, legal process or to protect the rights, safety and integrity of PortPlay, our users or others.
6. International data transfers
6.1. Depending on our infrastructure and service providers, personal data may be processed in countries outside your country of residence.
6.2. Where required by applicable law, we use appropriate safeguards for such transfers, including contractual protections or transfers to jurisdictions recognised as providing an adequate level of protection.
7. Data retention
7.1. We keep personal data only for as long as necessary for the purposes described in this Policy, including to provide the Service, resolve disputes, enforce agreements and comply with legal obligations.
7.2. Account data is generally retained for as long as your account remains active. Certain operational logs, billing records and support communications may be retained for a limited additional period where required for security, tax, accounting or legal reasons.
7.3. When data is no longer needed, we delete it or anonymise it where reasonably possible.
8. Your rights
8.1. Subject to applicable law, you may have the right to:
- → Access the personal data we hold about you
- → Request correction of inaccurate or incomplete data
- → Request deletion of data in certain circumstances
- → Object to certain processing or request restriction of processing
- → Request data portability where applicable
- → Withdraw consent at any time where processing is based on consent
8.2. To exercise your rights, contact us at [email protected]. You may also have the right to lodge a complaint with your local data protection authority.
9. Security
9.1. We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration and destruction.
9.2. No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
10. Children’s privacy
10.1. PortPlay is not intended for children under the age required by applicable law to consent independently to data processing in their jurisdiction. If you believe a child has provided personal data inappropriately, contact us and we will review the request.
11. Changes to this Policy
11.1. We may update this Privacy Policy from time to time. The latest version becomes effective when published on https://portplay.net/privacy.